Report issues with bins

You can report a missed bin collection on our Wasteworks System. You have until 4pm the next working day after your scheduled collection to let us know.

If you call our Customer Services Team before 5pm on collection day, the crew may still be in the area - 01733 747474.

Please note we don't return to empty missed food bins due to it being a weekly service.

We can replace damaged lids and wheels on the standard 240l / 360l recycling, garden and general waste bins. This service is free of charge.

You will need to order and pay for a replacement bin if:

• The damage to the bin is more serious than lids and wheels and is not repairable
• There is any damage to grey food caddies - they are not repairable

How to request lid and wheel repairs

• Visit our Waste Reporting System
• Enter your post code and select your address
• Click 'report a problem with a bin'
• Let us know if the damage is to the lid or wheels

What happens next

Aragon Direct Services will replace the damaged wheels and lids. They usually do this within the same timescales as bin deliveries (10 working days). You will need to leave the damaged bin in a visible location at the front of your property.

If your bin has been lost or stolen, you will need to order and pay for a replacement.

Please visit our order a new bin page for more information.

If your bin wasn't returned to the kerbside outside your home and you can't find your bin, please call our Customer Services Team on 01733 747474. The phone line is open Monday to Friday, 9am to 5pm.

If you come across an abandoned household waste bin, please report to us:

• Email ask@peterborough.gov.uk
• Phone 01733 747474 (open Monday to Friday, 9am to 5pm)

To let us know about an overflowing litter or dog mess bin, please log it in our reporting system. Choose the category 'empty bin' and we will action as soon as possible.

Please email us at ask@peterborough.gov.uk to report damaged or missing litter or dog mess bins.

If you have a suggestion for a new location for a litter or dog mess bin, you can email us at ask@peterborough.gov.uk.

We will assess the criteria for a new litter and / or dog mess bin in the suggested location. We cannot guarantee that we will place a new bin in the suggested location but will contact you.