Accessibility statement for Peterborough.gov.uk

This accessibility statement applies to the Peterborough City Council website, www.peterborough.gov.uk. This website is delivered and maintained by Peterborough City Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We aim to comply with WCAG 2.1 standards at AA standard. We also address AAA issues where possible. We aim to allow you to 'optimise your user experience'. Put simply, this allows you to view and use the Peterborough Council website the way you want to - not the default way. For information on how to optimise your browsing experience, by changing your operating system preferences and/or browser accessibility tools please visit:

My Computer My Way - Abilitynet.

Google, Chrome, Android - accessibility features and personalisation.

Microsoft, products, browsers and operating systems - accessibility features and personalisation

Feedback and contact information

If you need information in a different format, like accessible PDF, large print, easy read, audio recording or braille, please contact us and tell us:

the web address (URL) of the page content
your name and email address
the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please contact the web team.

Enforcement procedure

If you contact us with an accessibility complaint and you’re not happy with our response, or how we resolve the complaint you can contact the Equality Advisory and Support Service (EASS). The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Peterborough City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This regulation includes meeting WCAG 2.1 standards at AA standard.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the non-compliances listed below:

We aim to meet WCAG 2.1 to AA standards, however as a constantly evolving website some content issues can arise from time to time. We monitor our website weekly using SiteImprove and will seek to address any issues within 4 weeks or list longer term issues on this page.

We had an average accessibility score of 95% (A to AA standard) for our website during 2023. The lowest recorded score was 93.6% and the highest was 95.9%.
We aim to exceed the industry standard in accessibility benchmark tests - this was an average of 87% for 2023.

Non-compliance with the accessibility regulations

Some pages need general improvements/maintenance where they where made live due to a fixed deadline - we aim to fix issues within four weeks. Site improve records when the issue was first identified.

The content that is not accessible is outlined below with details of:

where it fails the success criteria
planned dates for when issues will be fixed

The following A or AA level issues have exceeded the four week allowance:

Some third-party applications/functions are not fully compliant which can impact on the complete user experience. Audit to take place late 2024. This will most likely be considered alongside a review of WCAG 2.2 requirements.

Third party systems

The council uses the systems listed below that are supplied by other organisations to provide access to services online through the council website. Some of these third party systems are not fully accessible. If you have a problem accessing any third party systems please contact us.

Modern.gov
FixMyStreet
SourceDogg
Payments portal
Cambridgeshire Insight
Hawkeye mapping system
Benefits self service
Gambling public register
Licensing public register
Food premises register
Peterborough Homes
Parent portal
Parking permits
Parking tickets
Birth and death registrations
Liquid Logic
Planning register
Garden waste collection service registration
SharePoint
Microsoft forms (Partially compliant with WCAG 2.1)

Content that's not within the scope of the accessibility regulations

Third party content that the council has not paid for or developed - for example, social media 'like' buttons
Live audio and video
Maps
Archives and historical information

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally. For the ongoing monitoring of accessibility issues with our web content we use SiteImprove. For detailed investigations and coding issues we use google dev tools and lighthouse, in consultation with our website developers.

What we're doing to improve accessibility

Accessibility improvements are carried out on a daily basis. We plan to identify and fix issues according to the timescales described. The majority of issues that can crop up are fixed as they are discovered. Any issues requiring investigation or known longer term fix will be recorded in the 'Non-accessible content' section above and the timescales indicated.

Preparation of this accessibility statement

This statement was prepared on 23 September 2022.
Last reviewed July 2024.

This website is monitored on a monthly basis. Tests are carried out by our in-house web team. We use SiteImprove to monitor accessibility issues.

Social housing

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