- The products you buy must be safe
- Think carefully when you buy a product
- How to report an unsafe product (and get advice)
- Current product safety issues
- E-bikes and e-scooters
- Life jackets / vests
- Climbing harnesses
- Sunglasses
- Teeth whitening
- Counterfeit power tool batteries
- Ongoing child product safety issues
- Other product safety campaigns
- Enforcement
The products you buy must be safe
As a consumer, the products you buy must be safe to use. Our laws protect the end user from every aspect of harm including:
- Unsafe chemical composition (such as carcinogens)
- Risk of electrocution
- Risk of fire or explosion
- Risk of injury such as cuts, burns and amputations
- Risk of suffocation and choking
For some types of products, there are specific laws and standards that prescribe exactly what is required, such as children's toys. For others, they are covered by the General Product Safety Regulations which requires them to be safe for the use for which they are intended.
Despite our strong regulatory regime, products that don't meet our safety standards do make their way onto the consumer market and cause harm. Many have been imported directly into the UK from overseas and offered for sale on online platforms.
You can view all the latest product recalls below:
- Product recalls and alerts (GOV.UK website)
- Check the safety of an electrical product (Electrical Safety First website)
It is strongly recommended that you register your appliances. If a safety issue comes to light, the company can contact you to notify you of any recall.
Think carefully when you buy a product
When you buy a product, you should think carefully about who and where you are buying from.
If you buy a product from a seller outside the UK, there is a chance it may not be manufactured or labelled in accordance with UK safety laws.
Does the product:
- Have safety markings - products sold in Great Britain may display - CE marking and / or UKCA marking. Goods which must display an CE or UKCA mark include toys, electrical items, machinery and personal protective equipment (PPE).
- Have clear instructions on how to use it
- Have the name and address of the manufacturer
If not, this could be a warning sign. Be cautious about using the product.
For more advice, read the consumer products: staying safe guidance on the GOV.UK website.
How to report an unsafe product (and get advice)
Please report unsafe products to the Citizens Advice Consumer Service.
The Citizens Advice Consumer Service logs the reports on our behalf and passes them onto us.
They can also give you free, independent advice on consumer issues and your rights at the same time. For example, if you want to get a refund or claim compensation for any injury or damage.
Current product safety issues
You can view our latest social media posts about current issues below.
E-bikes and e-scooters
House fires caused by e-bikes and e-scooters are rising as these products increase in popularity. The fires have predominantly been caused by two things:
- Using a charger that didn't come with the product and isn't produced by the same manufacturer
- Bike conversions where a home kit has been used
We advise that you:
- Always use a manufacturer approved battery and charger
- Source replacements from the same manufacturer
- Regularly check the charger and battery for signs of overheating, deformation, noise, smell or reducing performance
Visit our e-bike and e-scooter safety page for more information.
Life jackets / vests
Ready to make a splash this summer with some water sports and need a new life jacket / vest?
The Office for Product Safety and Standards (OPSS) have issued product recalls on 21 different life vests.
Buy a brand you know and trust, directly from a reputable retailer.
Make sure the life vest has a CE or UKCA mark.
Climbing harnesses
Thinking of going climbing this summer and need a new harness?
There's been recent product recalls on 15 different types of climbing harnesses due to serious safety concerns.
Buy a brand you know and trust, directly from a reputable retailer.
Make sure the climbing harness has a CE or UKCA mark.
Sunglasses
Protect your eyes from long term sun damage this summer.
We all want to look great, but make sure your sunglasses are marked with a CE/UKCA mark to show they meet the European standard.
Or “BS EN ISO 12312-1" to show they meet the British Standard for UV protection.
Always buy from a reputable retailer so that you know the labelling is genuine.
Teeth whitening
Teeth whitening kits might seem tempting, but they really are nothing to smile about.
Did you know using unregulated home kits can cause serious burns and damage to gums?
Teeth whitening products used by dentists have a legal limit of 6% hydrogen peroxide. However, those bought from online market places have been found to contain up to 300 times the safe, legal limit.
Consult your dentist before considering teeth whitening.
Counterfeit power tool batteries
Thinking about doing those DIY jobs you've been putting off this summer? Beware of counterfeit power tool batteries.
Always source a battery from the same manufacturer as your power tool to ensure they are compatible.
Buy a brand you know and trust, directly from a reputable retailer.
Make sure the battery has a CE or UKCA mark.
Ongoing child product safety issues
Other product safety campaigns
Enforcement
The Office for Product Safety and Standards is the policy lead for product safety in the UK.
Trading Standards has local enforcement responsibilities when it comes to the sale or supply of unsafe consumer goods in the area. Our team welcomes information about any products you have safety concerns about. Please report to us via the Citizens Advice Consumer Service as above.