Report it online
Use our online reporting system to send us reports and requests about:
- Missed household bin collections, damaged household bins, overflowing public litter bins etc
- Fly-tipping, litter, graffiti, broken glass, debris removal etc
- Potholes, abandoned vehicles, public drains, traffic signals, signage, street lighting etc.
Christmas opening hours
We close for Christmas from 12pm on 24 December 2025 and will re-open on 2 January 2026.
Town Hall reception closes at 12pm on Christmas Eve and reopens on 5 January 2026.
Contact centre festive opening hours:
Wednesday 24 December 2025 - open 9am to 12pm
Thursday 25 December 2025 to Sunday 28 December 2025 and Thursday 1 January 2026 - closed
Monday 29 December 2025, Tuesday 30 December 2025 and Wednesday 31 December 2025 - open 9am to 5pm with the exception of benefits, council tax, electoral and parking lines
Friday 2 January 2026 - open 9am to 5pm with all services open
Emergency contacts:
For emergencies, please see our out of hours emergency contacts.
Customer services
Payment service
You can call our freephone number 0800 389 1977 to make payments for:
- Council Tax
- Business Rates
- Parking Fines (PCN)
- Invoices
- Housing Benefit overpayments
Contacting customer services
Use our online form and avoid waiting on the phone.
You can contact customer services by calling 01733 747474 (9am - 5pm, Monday to Friday). Please be aware that the call centre often has a high volumes of calls and waiting times vary, particularly during Monday, and Friday and lunchtimes. You can also contact some services directly (listed below).
Customer service desk
We have a small customer services desk based at Peterborough Town Hall for the public. Peterborough Town Hall is open from 9am to 5pm, Monday to Friday. Please note we don't have any self-serve computers or phones available for public use.
Postal and visiting address:
Peterborough City Council
Town Hall
Bridge Street
Peterborough
PE1 1HF.
Service departments and emergency contacts
You may also be interested in:
Complaints and feedback
We are committed to listening to the views of our residents to improve the services we provide. Visit our complaints and feedback page.
Jobs and careers
You can find out about available vacancies at the council on our jobs portal.
Press and media
All media enquiries and requests for interviews, filming and photography should be directed to our Communication Team news desk.